top of page
STEEL COIL BANNER.png

EXPERIENCE

A career built on improving operations,

developing people, and driving growth.

$20M

6

ERP

OPS

Revenue Directed

Manufacturing Facilities

Enterprise Transformation

Excellence

01

NATIONAL ACCOUNTS MANAGER

$20M REVENUE | 600K TONS | 6 FACILITIES

Wayne Freeman | Operational Leader | Business Transformation

Led enterprise-level commercial and operational performance across six facilities, managing strategic accounts, pricing, launches, and service recovery to sustain retention and drive growth

  • Directed workforce planning strategy across multi-site operations to optimize staffing, capacity, and labor allocation.

  • Governed strategic account relationships, resolving escalations and driving service recovery and continuity.

  • Steered business reviews and scorecard performance using forecasting and operational data to manage risk and grow accounts.

02

STANDARDIZATION & IMPROVEMENT MANAGER

TURNING VARIATION INTO CONSISTENCY

Eliminated cross-site operational variability by standardizing production and execution processes and strengthening communication accross operations.

  • Drove enterprise standardization initiatives to strengthen process adherence.

  • Optimized communication and workflow systems between processing operations.

  • Reduced operational variation and improved execution reliability across facilities.

03

ERP IMPLEMENTATION EXPERT

CONNECTING OPERATIONS TO INFORMATION

Led enterprise INVEX ERP implementation and adoption, aligning shop-floor execution with system requirements and driving operational stability.

  • Designed ERP-integrated process frameworks aligned to operational requirements.

  • Led ERP adoption across 50%+ of workforce through training and standadization.

  • Led change management initiatives to accelerate adoption and stabilize operations.

04

QMS & SAFETY COORDINATOR

BUILDING ACCOUNTABILITY INTO THE PROCESS

Maintained compliance with IATF 16949 and ISO 14001 standards while building systems that improved safety, visibility, and accountability.

  • Developed KPI systems to improve operational visibility with data-driven decision making.

  • Reduced forklift incidents by ~75% through targeted safety systems and operational controls.

  • Implemented corrective action and incident governance systems to strengthen culture.

bottom of page